Refund policy

Last updated: August 31, 2026

Bruce & Co, operated by 911 Dreams, LLC (“Bruce & Co,” “we,” “us,” or “our”), offers a 14-day return period. You have 14 calendar days from the date your order is delivered to request a return.

How to request a return

Before sending any item, contact us at contact@shopbruce.com with your order number, the item you want to return, and, optionally, the reason for the request. No reason is required when exercising a statutory right of withdrawal. If the item arrived damaged, defective, or incorrect, include clear photographs. We will review the request and provide return instructions and the applicable authorized return address. Do not send a return to the address on the parcel or to our business address unless we expressly instruct you to do so.

Return eligibility

Please return the item with its accessories, tags and original packaging where possible, and provide proof of purchase. For a statutory withdrawal, you may handle and inspect the item as necessary to establish its nature, characteristics and functioning, as you would in a physical store. Missing packaging or reasonable inspection does not automatically remove that right. Where the law permits, you may be responsible for diminished value caused by handling beyond what is necessary.

Items that are damaged through misuse, ordinary wear, improper care, alteration, or unauthorized repair are not eligible for a change-of-mind return. Where permitted by applicable law, personalized or custom-made goods, gift cards, and sealed hygiene-sensitive items that have been opened are not returnable. These exclusions do not limit rights that cannot legally be excluded.

Return shipping

For a change-of-mind return, the customer is responsible for return postage and packaging costs. The authorized return address may be outside the customer’s country. We recommend using a trackable service and keeping proof of shipment. Original expedited-shipping surcharges and customs or import charges are not refundable unless required by law.

If we confirm that an item was damaged, defective, or incorrect when delivered, we will provide a remedy required by applicable law and cover reasonable return-shipping costs or provide a prepaid method where available.

Refunds

We will notify you after the returned item is received and inspected. If approved, the refund will be issued to the original payment method. We process approved refunds within 14 days after we are informed of a valid withdrawal request, but where permitted by law we may withhold reimbursement until we receive the goods or proof that they were sent back, whichever occurs first. Your bank or payment provider may need additional time to post the credit.

For an eligible withdrawal where applicable law requires it, we will also refund the cost of the least expensive standard delivery option offered for the order. Any extra cost for an upgraded delivery method is not refundable.

Exchanges and order cancellations

We do not guarantee a direct exchange. You may request an eligible return under this policy and place a new order separately. Contact us promptly to request cancellation or an address change; we cannot guarantee that fulfillment can be stopped or changed. This does not limit any statutory right to withdraw.

Statutory withdrawal and consumer rights

Where applicable mandatory law grants a right of withdrawal, no reason is required. For eligible distance sales in the European Economic Area, the 14-calendar-day withdrawal period begins the day after delivery. After notifying us of withdrawal, send the goods back within 14 days. We reimburse without undue delay and no later than 14 days after notice, subject to the lawful right to withhold reimbursement until receipt of the goods or evidence of return, whichever occurs first. The standard delivery refund described above applies. Statutory remedies for faulty or misdescribed goods are not limited to our 14-day change-of-mind window. Mandatory protections take precedence over any conflicting condition in this policy.

Contact

Bruce & Co / 911 Dreams, LLC
Email: contact@shopbruce.com
Phone: +1 323-554-0236
Business contact address: 131 Continental Dr, Suite 305, Newark, Delaware 19713, United States. This is not a return address unless we instruct you otherwise.