Refund policy

Last updated: October 19, 2026

Bruce & Co is operated by 911 Dreams, LLC. We provide refunds for eligible purchases without requiring a physical return. You do not need to pay return postage, obtain a return label, or destroy the product to receive an eligible refund.

14-day change-of-mind refunds

You may withdraw from a purchase of physical goods by contacting us within 14 calendar days after delivery. The period starts on the day after you receive the goods. No reason is required. Email contact@shopbruce.com with your order number and the items concerned, or use the withdrawal option linked on our website. We may request information reasonably necessary to identify the purchase.

Reasonable inspection, missing original packaging or missing tags does not automatically remove an applicable right of withdrawal. Our change-of-mind policy does not cover damage caused by misuse, alteration or use beyond reasonable inspection, to the extent permitted by applicable law. This does not limit rights relating to goods that were defective or misdescribed when delivered.

No physical return and no destruction requirement

For an eligible refund under this policy, we waive physical return of the item. Do not ship it to the address on the parcel, our business mailing address, our registered agent, or a supplier. We do not require a return address or return shipment for this process. There are no return-shipping or restocking fees.

You may keep the item. Donation, recycling or disposal is optional and must be appropriate and safe for the product and local rules. Destruction, a destruction video or proof of disposal is not a condition for an eligible refund. Do not use or donate an item that appears unsafe; contact us for assistance.

Damaged, defective, incorrect or undelivered orders

Contact us if an item arrives damaged, defective, incorrect or materially different from its description, or if an order has not arrived after the estimated delivery period. Include your order number and a description of the problem. For damaged, defective or incorrect items, we may ask for reasonable photographs to assess the issue; this does not require you to destroy or send the item back.

We will investigate and provide the refund or other remedy required by applicable law. Where an order is confirmed lost or cannot be delivered, we will refund the amount due. Rights concerning faulty, misdescribed or undelivered goods are not limited to the 14-day change-of-mind window.

Refund amount and timing

For a valid withdrawal, we refund the amount paid for the affected items to the original payment method. If you withdraw from the entire order, we also refund the original shipping charges collected by us. For other eligible claims, the refund includes the amounts required by applicable law. We do not deduct return postage or a restocking fee.

We issue refunds without undue delay and no later than 14 calendar days after receiving a valid withdrawal notice. Because physical return is waived, we do not wait for receipt or inspection of returned goods. Your bank or payment provider may need additional time to post the credit. If you have not received a refund, contact us so we can check the transaction.

Exchanges and cancellations

We do not offer direct exchanges. You may request an eligible refund and place a separate new order. Contact us promptly to request cancellation or an address correction before dispatch. If dispatch can no longer be stopped, your applicable withdrawal and refund rights remain available.

Consumer rights

This policy applies to eligible physical products sold by Bruce & Co. Mandatory consumer rights and any longer periods or additional remedies required by applicable law take precedence over conflicting terms. Existing purchases retain any more favorable rights or promises applicable when the order was placed.

Contact and legal operator

Bruce & Co / 911 Dreams, LLC
Email: contact@shopbruce.com
Phone: +1 323-554-0236
Business mailing and customer contact address: 131 Continental Dr, Suite 305, Newark, Delaware 19713, United States.

This is a business contact address, not a retail store, warehouse or product-return location. Refund requests are handled remotely as described above.